Our Policies

Booking Fee for Dr. Spencer

A nonrefundable $75 booking fee is required to schedule an appointment with Dr. Spencer.

The following visits are subject to the $75 booking fee:

• Consultations for new patients
• Consultations for established patients seen more than one year prior to their booking date
• All cosmetic injectable appointments
  • The $75 booking fee serves as a credit only for cosmetic injectable treatments done that day.

Booking Fee for Nurse Injectors

A nonrefundable $50 booking fee is required for all patients to schedule an appointment with a nurse injector. The $50 booking fee serves as a credit only if an injectable treatment is done that day or the planned injectable treatment is scheduled that day. Otherwise, the $50 booking fee is the consultation fee.

Booking Fee for Laser Nurses

You must have a consultation with a laser nurse prior to receiving a laser treatment. A nonrefundable $50 booking fee is required for all patients to schedule a consultation with a laser nurse. The $50 booking fee serves as a credit only if a laser treatment is done that day or if the planned laser treatment is scheduled that day. Otherwise, the $50 consult fee is the consultation fee.

You must pay for your laser treatment/package in full to schedule.

Booking Fee for Skincare/Spa Services

A nonrefundable $50 booking fee is required for all patients to schedule a skincare/spa service. If your service is less than $50, then you will pay for the service in full to reserve your appointment in lieu of the $50 booking fee. The $50 booking fee serves as a credit (excluding retail products and waxing/tinting services) only if a skincare/spa service is done that day or the planned skincare/spa service is scheduled that day. Otherwise, the $50 booking fee is the consultation fee.

Appointment Confirmations

Patients must confirm their appointment with Dr. Spencer no later than 24 hours prior to their appointment. Failure to confirm your appointment may result in forfeiture of your appointment and your booking fee.

No-Show/Late Reschedule/Late Arrival Policy

• If you do not show up to your appointment, your booking fee may be forfeited and may not be used toward future visits.
• If you reschedule your appointment less than 24 hours prior to your appointment, your booking fee may be forfeited and may not be used toward future visits.
• If you arrive more than 15 minutes late to your appointment, we reserve the right to decline service.

Repeated No-Shows/Late Reschedule/Late Arrival Policy

After two no-shows, late reschedules, or late arrivals, you may be required to pre-pay 50% of your skincare/spa service or $100 for your cosmetic injectable treatment to schedule again (unless in the case of a lip flip, in which the prepayment will be $25). These pre-payments are non-refundable.

Timing Considerations for Consultations

When booking a consultation for a cosmetic injectable treatment or a skincare/spa service, you must specify if you want a consultation only or if you are considering having treatment on the same day. This allows us to book the appropriate time needed for your potential treatment/service.

Surgery Deposit, Physician Fee, and Surgery Cancellations

A $500 non-refundable deposit is required to schedule surgery. This non-refundable deposit will be deducted from your surgical fee. The payment for the remaining balance must be made no later than your pre-operative appointment. We accept cash, check, credit card, and Care Credit. If you need to cancel your procedure, we need a minimum of two weeks notice. Due to the length of procedures, difficulty filling last minute appointments and rescheduling all necessary providers, procedures that are rescheduled with less than two weeks notice will forfeit the $500 deposit. Another deposit will be collected prior to rescheduling. If your procedure was scheduled to take place in our office under IV sedation, you will also owe a late cancellation fee of $500 to Brandi Lane MSNA, CRNA. This must be paid before you reschedule. After three cancellations or reschedules, a full non-refundable surgery payment will be required before scheduling a new procedure date.

Surgery Quotes

The physician fee quote includes your surgery, your pre-operative visit, your post-operative visit, and our customized product package for you to use to protect your investment. Prescription medications, surgery center fees (for procedures taking place at North Hills Surgery Center or Northwest Springdale Hospital Jones Clinic), and anesthesia fees are separate expenses. Quote sheets are provided at your consultation with Dr. Spencer and are valid for one year. If one year passes and you have not had your procedure, you will need to schedule another consultation with Dr. Spencer and will receive a new quote sheet.